CenterEdge and FEC Playbook Partner to Help Operators Simplify Operations and Strengthen the Guest Experience

FOR IMMEDIATE RELEASE

Roxboro, NC — November 1, 2026 — CenterEdge Software, a leading provider of point-of-sale, ticketing, events software, game room management, and payment processing programs for entertainment and recreation facilities, is pleased to announce an integration with FEC Playbook, a business management platform designed specifically for family entertainment centers to streamline daily operations and increase revenue.

The integration connects CenterEdge Advantage booking and guest activity data with FEC Playbook’s automated workflows. FEC Playbook centralizes customer resource management, communication, sales, marketing—including email, SMS, and social media—reputation management, customer retention, and guest service.

“Operators work hard to create experiences that bring people into their facilities, but it takes consistent communication to turn a great visit into a lasting relationship,” said Merrik Keller, Chief Business Officer, CenterEdge. “By connecting CenterEdge with FEC Playbook, we’re helping our clients put the information they already have to work. Their teams can stay focused on the guests in front of them while important follow-up keeps moving.”

FEC Playbook uses AI and more than 800 prebuilt workflows to support daily tasks. Party bookings trigger confirmation processes, while guest visit data prompts review requests, incentives to return, and marketing campaigns. QR codes allow guests to request assistance or report facility or service issues.

Reputation management tools respond to feedback and build their online presence, while marketing audits identify gaps and opportunities.

“As operators, we’ve experienced the challenge of delivering great hospitality while keeping up with everything behind the scenes,” said Laura Zorn, Co-Founder of FEC Playbook. “Connecting with CenterEdge puts customer and booking data to work through automated guest engagement, helping ensure no guest gets overlooked and giving teams more time to focus on the guest experience. Our philosophy is simple: automate the task, not the guest relationship.”

The integration gives CenterEdge clients another way to use their transactional data to support business growth, strengthen guest relationships, and streamline operations to generate additional revenue.

About FEC Playbook:

Founded by two family entertainment center operators, FEC Playbook draws on firsthand experience managing teams, serving guests, and growing entertainment businesses. That experience shapes both the platform and the hands-on support and onboarding that helps each facility get started with a system tailored to its brand and ready to work from day one. Learn more at fecplaybook.com.

About CenterEdge Software:

At CenterEdge, we believe great entertainment businesses build great communities. That’s why we power multi-attraction entertainment centers and amusement parks with advanced point-of-sale and cashless technology, secure payment processing, and hands-on business mentoring. We simplify full-facility management so owners can focus on creating unforgettable guest experiences. Through proven software and a true partnership approach, we help entrepreneurs grow revenue, streamline operations, and build thriving businesses that make a lasting impact. Learn more at centeredgesoftware.com.