Resource Center

Topic: Guest Experience

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6 Things to Consider Before Adding a Small Footprint Attraction

The right small attraction strategy can make a big difference in your guest experience - and your bottom line. Maximizing…

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Blogs //

6 Things to Consider Before Adding a Small Footprint Attraction

The right small attraction strategy can make a big difference in your guest experience - and your bottom line.  Maximizing profitability in your family or location-based entertainment center means operating efficiently in all areas, and…

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The Best Approach to Collecting Guest Feedback

The costs of ignoring feedback are high. Find your approach today.  This week a group of excited and dedicated operators and managers met at Andretti’s Indoor Karting and Games in Buford, Georgia, to take a…

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Food for the Guest Experience Thought

Get the key insights learned from a recent negative Facebook review that you can use to improve guest experience in - and out of - your facility.  Guest service has been on my mind lately,…

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6 Ways to Improve Loyalty Programs and Memberships

Avoid the most common mistakes businesses make when implementing loyalty programs and memberships and start seeing an increase in engagement and adoption right away. 

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5 Tips for Better Party Communications

Create custom event emails to deliver key information clearly and consistently. Party and event coordinators often spend too much time repeatedly answering the same questions from parents and group contacts.  And worse, sometimes guests don't…

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How to Hit a Guest Experience Grand Slam

Hit guest experience out of the park with these tips. Last Sunday, many of our CenterEdge team members and their families came together for the first company-wide outing in over two years. One of our…

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How to Sell to Every Kind of Buyer – Part One

Give prospective buyers information in the way they need to receive it and win more sales for your business. If you've ever taken a personality test, you have likely learned how your personality style can…

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5 Secrets to FEC Redemption Strategy

Redemption Plus' Megan Burtch shares important tips to help maximize the impact of this important offering. No matter what kind of game room experience you offer, your redemption experience matters. As the last guest service…

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5 Marketing Email Tips to Try at your FEC

Consider new and refined approaches to help get your audience's attention.   As a marketer, you're always looking for new ways to spark your readers' interest and get your message heard (read?). Lately, I've been on…

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