The Benefits of an All-In-One Solution for Your FEC

See how an all-in-one solution can simplify daily operations, connect the guest experience, improve visibility, and bring your game room into the rest of your FEC.

Running a family entertainment center requires you to manage a lot of moving parts. Point of sale, online sales, parties and group events, food and beverage, waivers, memberships, labor, inventory, payments, games, and attractions all play a role in your daily operation and the experience you deliver to guests. I get tired just writing about it!

When those areas rely on separate systems, the work can add up quickly, especially when your team members have to learn multiple platforms, enter the same information over and over, contact multiple vendors when they need help, and piece together reports to understand what is happening across the business.

An all-in-one solution brings more of those areas together, making it easier to manage your operation and see how each part of the guest experience connects. Here’s how you can benefit from an all-in-one solution for every area of your business.

No. 1: Make Daily Operations Easier

Your technology should make it easier for team members to do their jobs. When key parts of your operation are managed in one place, training becomes more straightforward, information is easier to find, and your team can spend less time moving between systems.

This connection becomes even more valuable as your business grows. Adding attractions, expanding food and beverage, increasing party volume, or opening additional locations can also increase operational complexity. A connected system gives you a stronger foundation for managing that growth.

No. 2: Create a More Connected Guest Experience

Guests experience your facility as one business, and every component they interact with — whether it’s your cashless kiosks where they’re topping up a player card or the pizza you serve at parties — helps shape their impression of your business. This means everything has to work together to create the experience you’re trying to achieve.

With one system supporting more of the guest journey, you can reduce unnecessary steps and make it easier for guests to purchase, play, and spend throughout your facility. You also gain a clearer view of how they interact with different areas of your business.

No. 3: Bring Your Game Room Into the Rest of Your Business

For many FECs, the game room has traditionally operated separately from the rest of the facility. And with integrations between point of sale solutions and cashless providers, they have operated more or less symbiotically. But as FEC operations have become more complex, the limitations of managing separate systems and vendors have become harder to ignore. Even with integrations, operators can still face added costs, fragmented support, duplicate work, and limited visibility across the business.

A full-service solution like CenterEdge, with the addition of CenterEdge Play, offers the same connected ecosystem operators already use to manage other important areas of their businesses.

Guests can purchase cards and wristbands, add value, check balances, redeem online purchases, and upgrade their experiences at self-service kiosks. Operators can manage pricing, reader appearance, promotions, and usage while keeping games and attractions connected to the rest of their CenterEdge operation. Not to mention, they’ll have one team to call when they need help, saving time and hassle.

No. 4: Protect Revenue With Reliable Technology

Anyone who operates a game room knows how quickly problems with a game, kiosk, or reader can affect revenue. Reliability matters, especially in high-volume and unattended areas where guests expect the technology to work every time.

That’s why it’s important to choose a provider that was built around those realities. When you’re vetting a solution, be sure to choose one whose self-service kiosks offer maximum uptime and strong warranties, and that supports how you operate, for example, by allowing you to offset credit card processing fees with a dual pricing approach.

No. 5: See More of What Is Happening Across Your FEC

When different revenue centers are connected, you gain a more complete picture of your business. Information from admissions, parties, food and beverage, games, attractions, and other areas can help you better understand how guests move and spend throughout your facility.

That visibility can support smarter decisions about pricing, promotions, staffing, and future investments. It can also help you identify opportunities to encourage guests to explore more of what your business offers.

Managing an FEC will always involve a lot of moving parts, but the right technology can help you keep them moving together. Connect with our team to learn how CenterEdge can bring more of your operation into one complete solution.