Introducing CenterEdge Play//
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Partnership is so important to us that it’s one of our values! We firmly believe that we partner with you best when we provide top notch service, educational resources, and the tools you need to manage your software on your own terms – at no additional charge. This commitment is evident through various channels, including phone support, support tickets, and our comprehensive educational support portal. We are dedicated to providing you with the everything you need to fully optimize your CenterEdge Software suite. Always.
Monday–Friday 8:00 am to 6:30 pm EST Saturday: 8:00 am to 5:00 pm EST 24/7 Emergency Support
Already a Client? Contact Us Today!
336-598-5934 Press 2
Submit a ticket and we’ll take it from here.
Have a question? Email us now.
Our team works hard to assist you in nearly every phase of your journey: from onboarding to training, installation, and continued support. By measuring our success off the success and satisfaction of our clients, we ensure that each team member strives to deliver the highest quality support and resources to every client.
Implementation Installation Specialist
Customer Advocate
Training Team Lead
Support Technical Team Lead
Support Manager
Trainer
Director of Training and Implementation
Payments Operations Manager
Sr. Operations Engineer
Advocate Engineer Team Lead
At the CenterEdge Support Portal, find:
Already use the CenterEdge Support Portal? Let us know what else you would like to see!
Once received, our team will review and respond to your ticket. Depending on the nature of your query, it may also need to be escalated internally. After submitting a ticket, you will receive a confirmation email from our Support team. You can then find and track it by signing in here and selecting My Tickets. From this page you can see tickets you have submitted, check their status and see responses from our Support team.
Your ticket will start in the hands of our Client Advocates. If needed, depending on the issue, it will be escalated to the Support Team Lead, Technical Team or to the Support Manager.
After opening your support ticket via the online portal or by sending an email to support@centeredgesoftware.com, you will receive a confirmation email. Via that email, you can find and track your ticket. The email thread will show you all of the responses provided by the Support Team Member.
We’re proud to offer the same top-level support to all CenterEdge clients, regardless of license or facility size.
Looking For More? Visit the CenterEdge Support Portal!
BUYING GUIDE
From simple concessions and mobile pop-up snack bars to complex restaurant and bar offerings, CenterEdge has you covered – all from one system.
GUIDE
We’ve thought of everything — from online waivers to advanced reporting that gives you the insight you need to be responsive. Learn what CenterEdge has to offer.
PRODUCT OVERVIEW
Easy to set up and use, the Hybrid Tablet is a versatile device that provides full access to the CenterEdge Advantage Software suite anywhere in your park. Check out the flyer to learn more.
Dual Pricing from CenterEdge Payments, lets you eliminate nearly all of your credit card processing costs by passing fees to guests who choose to pay with cards.