CenterEdge Support

We’re Here to Support You. Always.

Partnership is so important to us that it’s one of our values! We firmly believe that we partner with you best when we provide top notch service, educational resources, and the tools you need to manage your software on your own terms – at no additional charge. This commitment is evident through various channels, including phone support, support tickets, and our comprehensive educational support portal. We are dedicated to providing you with the everything you need to fully optimize your CenterEdge Software suite. Always. 

CenterEdge Support Includes:

  • US based team of professionals, many from within the industry
  • 24/7 Emergency Support
  • Software and merchant services program configuration support and installation
  • Personalized onboarding program and customized training
  • CenterEdge Support Portal with guides, videos, and other self-help resources
  • Access to major and minor releases
  • Troubleshooting help within the Advantage Software & associated features
  • CenterEdge hardware issue resolution


Monday–Friday 8:00 am to 6:30 pm EST
Saturday: 8:00 am to 5:00 pm EST
24/7 Emergency Support

Already a Client? Contact Us Today!

Phone Support

Advantage Software & Hardware 336-598-5934 Press 1

CenterEdge Payments Support 336-598-5934 Press 2

Submit a Support Ticket

Submit a ticket and we’ll take it from here.

Email Support

Have a question? Email us now.

Meet Our Team!

Our team works hard to assist you in nearly every phase of your journey: from onboarding to training, installation, and continued support. By measuring our success off the success and satisfaction of our clients, we ensure that each team member strives to deliver the highest quality support and resources to every client.

Ashley Sapp

Technical Support Manager

Brandy Whitlow


Christian Marban

Implementation Installation Specialist

Cindy Phillips

Customer Advocate

Dee Barnett

Customer Advocate

Dywon Terry

Training Team Lead

Evan Hicks

Support Technical Team Lead

Georgette McDuffie

Support Manager

Jessica Mata


Katelynn Chambers

Customer Advocate

Kim McPeek

Head of Client Relations

Leighann Long


Levi Hanson


Matthew Mayer

Director of Training and Implementation

Sara Coello

Payments Operations Manager

Vern Phelps Jr

Sr. Operations Engineer

Vince Barnett

Advocate Engineer Team Lead

The CenterEdge Support Portal is a free online resource for clients that offers how-to guides, videos, and other resources to help our users who prefer self-guided tools to or want to learn more about a product or feature.

At the CenterEdge Support Portal, find:

  • Answers to top asked questions
  • Newest product and feature release information
  • Training videos and articles
  • Pro-tips, best practices and much more!

Already use the CenterEdge Support Portal? Let us know what else you would like to see!

Frequently Asked Questions

How do I submit a support request?

  1. Go to our Online Support System
  2. Complete your contact information
  3. Complete a detailed description of the support request

What happens after I submit a support ticket?

After submitting your support request, you will receive an email confirmation with your topic/request and Ticket No. #XXXXX in the subject line. It notifies you that your request has been received and a case has been opened for you. It will also give you a link to view the status of your open case.

Once received, a support ticket is reviewed by a support team member and responded to. Depending on the nature of your query, it may also need to be escalated internally.

How is my ticket handled?

Your ticket will start in the hands of our Client Advocates. If needed, depending on the issue, it will be escalated to the Support Team Lead, Technical Team or to the Support Manager.

How do I check the status of my support ticket?

After opening your support ticket via the online portal or by sending an email to, you will receive a confirmation email. Via that email, you can find and track your ticket. The email thread will show you all of the responses provided by the Support Team Member.

Which level of support do I have?

We’re proud to offer the same top-level support to all CenterEdge clients, regardless of license or facility size.

Looking For More?
Visit the CenterEdge Support Portal!

Ready To Become a CenterEdge Software Client?

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