Resource Center

Topic: Team Training

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Stopping Karen Before She Starts: Guest Management & Training

Tips to help your team build the skills necessary to prevent negative guest interactions This week I had the opportunity…

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How Your FEC Can Navigate Times of Uncertainty

Amusement facilities all over the world are no doubt feeling the impact of COVID-19 in their communities. Now, more than ever, it’s important for your business to do what it can to be a pillar…

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CenterEdge Pro Tip: Use Text Notifications to Request Managers to the POS

A large bill comes in and a station needs change right away – so you need to call a manager. A guest has a complaint so you’re needed at the station, but staff want to…

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Stand Out Through Your FEC’s Team: The Importance of Purpose-Driven Leadership & Values

In a recent feature article by LAI Games, Brand Engagement Director Sherry Howell explains the number one way FEC’s can come out on top: by instilling core values and purpose into the team that makes…

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Practice These 5 Habits to Get and Stay Motivated

Motivation is one of the most valuable traits a leader or team member can possess but also one that can be difficult to maintain consistently. Lack of motivation can lead to frustration, overwhelm, poor work…

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7 Truths of a Great New Team Member Onboarding Process

Onboarding new team members is an essential part of any leader’s job, but onboarding processes often miss the mark. So much, in fact, that only 12% of employees believe their companies do a great job…

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5 Delegation Do’s and Don’ts Every Great Leader Must Know

Great leaders know that delegation means the difference between workload balance and burnout. When done correctly, delegating not only benefits the manager but also provides growth and leadership opportunities to team members. However, it’s more…

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Top 10 Phrases Team Members Should Never Say

The human element is an important component of providing your guests with the best possible experience. Service interactions can be tough enough to navigate because every guest need and situation is different … and if a…

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7 Ways to Become a More Confident Team Member

Confidence is a necessary trait that most successful people possess. However, it’s a tricky one because it requires a delicate balance between confidence and humility. Too little confidence and you lose credibility with others, while…

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Make Your Guest Experience Better and a Build a Great Team at Your Park or FEC

How recognition — when done correctly — can make all the difference. In the family entertainment industry, most of us firmly believe that we’re in the “day-making” business and that it’s our job to help…

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