Resource Center

Topic: Team Training

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Stopping Karen Before She Starts: Guest Management & Training

Tips to help your team build the skills necessary to prevent negative guest interactions This week I had the opportunity…

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5 Reasons to Use Story Driven Training and Management

Stories provide context, model desired behaviors, connect staff to your values, and so much more.    I had the extreme pleasure of chatting with Eddie Hamann, Managing Partner of Andretti Karting and Games in Orlando…

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How to Handle Problem Employees at Your FEC

Avoid the high costs of allowing problematic behavior with these tips.    Quick story: Last week, my husband and I went to one of our favorite little cafes for a quick lunch. There was someone…

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How to Manage Projects More Effectively

See your projects through to success with these tips. Projects, goals, resolutions, new initiatives, and group meetings. Do one or more of those fill you with a sense of dread? If so, it's probably because,…

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Top 10 Growth Resources to Devour in 2022

Be sure to put these podcasts and books on your  'To Be Devoured' List for 2022.  This year has taught us many lessons, and there's no doubt we'll learn many more in the year to…

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Your FEC’s Guide to 2022 Goal Setting

Take a careful look at your data to determine the right goals to set for 2022.  These next few weeks will fly by but that doesn't mean you can hit the brakes on planning for…

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10 Outbound Sales Do’s and Don’ts

Build a strong sales foundation with these do's and don'ts. Sales is known for being a tough role but selling is a skill that nearly anyone can develop. What the best performers have in common…

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7 Ways to Motivate Your Workforce

Keep your team healthy and high-performing with these tips.   With all of the challenges in hiring and maintaining front-line staff today, cultivating a strong work culture is more important than ever. While some factors…

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10 Things Great Leaders Never Do

Poor leadership habits and traits can negatively impact your team, your guests, and your bottom line.  Great leaders often share many of the same characteristics and habits, and there's no shortage of lists of personality…

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How to Onboard New FEC Team Members

A well-structured new hire onboarding program can help your facility build a strong team culture and an impressive guest experience.  Staffing is a major issue affecting many family entertainment venues these days. But when you…

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