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Topic: Team Training
Blog //
Tips to help your team build the skills necessary to prevent negative guest interactions This week I had the opportunity…
Blogs //
Amusement facilities all over the world are no doubt feeling the impact of COVID-19 in their communities. Now, more than ever, it’s important for your business to do what it can to be a pillar…
A large bill comes in and a station needs change right away – so you need to call a manager. A guest has a complaint so you’re needed at the station, but staff want to…
In a recent feature article by LAI Games, Brand Engagement Director Sherry Howell explains the number one way FEC’s can come out on top: by instilling core values and purpose into the team that makes…
Motivation is one of the most valuable traits a leader or team member can possess but also one that can be difficult to maintain consistently. Lack of motivation can lead to frustration, overwhelm, poor work…
Onboarding new team members is an essential part of any leader’s job, but onboarding processes often miss the mark. So much, in fact, that only 12% of employees believe their companies do a great job…
Great leaders know that delegation means the difference between workload balance and burnout. When done correctly, delegating not only benefits the manager but also provides growth and leadership opportunities to team members. However, it’s more…
The human element is an important component of providing your guests with the best possible experience. Service interactions can be tough enough to navigate because every guest need and situation is different … and if a…
Confidence is a necessary trait that most successful people possess. However, it’s a tricky one because it requires a delicate balance between confidence and humility. Too little confidence and you lose credibility with others, while…
How recognition — when done correctly — can make all the difference. In the family entertainment industry, most of us firmly believe that we’re in the “day-making” business and that it’s our job to help…