Resource Center

Topic: Team Training

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Stopping Karen Before She Starts: Guest Management & Training

Tips to help your team build the skills necessary to prevent negative guest interactions This week I had the opportunity…

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5 Qualities and Habits of the Best Bosses

Develop these qualities and habits to help build an effective management program.   The best leaders make managing people look easy, but in reality, it’s a whole lot harder than it appears. When you spend so…

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7 Tips for FEC Marketing to a Gen Z Audience

Use these tips to help develop Gen Z marketing messages that resonate with this unique consumer base.  One of the things that I love...and dread...about marketing is that it’s always changing. I’m sure most marketers would…

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Top 10 FEC Employee Coaching Questions

Build rapport and morale with these coaching questions.  The best leaders in any industry make managing people look easy when in reality, it’s anything but! In nearly every survey on employee engagement, the top reasons…

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5 Steps to Award-Winning Staff Performance at Your FEC

Spoiler alert – it still takes a culture built around respect, consistent practice and accountability During a time with higher unemployment rates, it might be easy to think that team members will stay with your FEC…

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10 Do’s & Don’ts of Booking FEC Birthday Parties and Group Events

Even though you may not be ready to hold events in your FEC, your sales staff need to stay sharp at managing birthday booking calls.  Birthday parties and events have no doubt been a huge…

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Top Phrases FEC Staff Should Avoid

There are no do-overs during face to face interactions with guests; team members must be equipped to get it right from the start.  Guest service interactions have been on our mind a lot lately. Your…

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CenterEdge Pro Tip: Developing a Gratitude Habit

Practice daily gratitude and reap benefits like better decision-making capabilities, improved relationships with your team and community, and more.  We were so sad to learn of Creative Works’ founder, Jeff Schilling’s, recent passing.  He will…

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How to Overcome the One Thing Holding You Back

What’s holding you back from inspiration – and what you can do about it. At the most recent Amusement 360 event, held virtually in June, we had the opportunity to attend the keynote session delivered…

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Rethinking Your Facility Management Approach: Training

Systems are ready. Offerings are updated. Capacity management controls are in place. For many facilities, it's showtime. But is your team ready? To wrap up our blog series, Rethinking Your Facility Management Approach, we’d like…

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