Resource Center

Topic: Team Training

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Stopping Karen Before She Starts: Guest Management & Training

Tips to help your team build the skills necessary to prevent negative guest interactions This week I had the opportunity…

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How to Use Storytelling for Better Training Sessions

Use these steps to successfully use storytelling in training and coaching sessions. It has been terrific getting back together at recent industry events and educational sessions like Bowl Expo and Amusement Expo. Many of the…

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5 Simple Steps to Help New Shift Leaders and Managers at Your FEC

Today’s blog was written by CenterEdge Trainer, Alex Buenrostro, with input from two FEC industry veterans from our training team, Andy Rye and Matthew Mayer.  By Alex Buenrostro There has been a recent influx of…

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5 Time Management Best Practices for Busy FEC Leaders

Avoid extra stress by following these time management tips.  As a busy operator, you are often pulled in many directions, which can lead to overwhelm, burnout, and inefficiency. But when you’re running the business, every…

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6 Tips to Help You Manage the Labor Shortage at Your FEC

Transparency, consistency, and creativity might help in the days of doing more with less.  The labor shortage has been a hot topic in retail and hospitality for employers and consumers alike. Lately, I have seen…

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5 Steps to Getting Group Business Back in Your FEC

The game has changed, but the fact that you need a strategy for booking group events hasn’t. These tips can help.  Recently, I was chatting with an operator about the right time, approach, and message…

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5 Ways to Reduce Painful Customer Friction in Your FEC

Consumers are more discerning than ever; set your facility up for success from the start. We recently discussed how we've been hearing stories of business owners experiencing more negative interactions with guests in recent months,…

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5 Tips to Help You Better Manage Your Stress

From stress prevention to reducing the effects in the moment, these tips will help you manage your stress more effectively than ever.  There is so much riding on your ability to operate your facility effectively.…

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6 Powerful Lessons to Learn from CenterEdge Client Combat Ops

Being able to mobilize a high-performing team quickly, respond to challenges, and maximize the tools at your disposal make all the difference to success.  You can never know how one seemingly small moment can have…

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How to Handle Upset Guests Without Losing Your Cool

Use these steps to help you manage tense situations with angry guests in a way that you can be proud of.  A year into the pandemic, we're seeing a lot of positive movement towards getting…

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