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Topic: Guest Experience
Blog //
The right small attraction strategy can make a big difference in your guest experience - and your bottom line. Maximizing…
Blogs //
Save time, labor dollars, and give guests more control with the new self-service kiosk features. Rising labor wages and shortages mean it might be time for your facility to offer guests a self-service experience to…
Adopt the WISER approach for a new way to communicate your brand message in and out of your facility. I had the opportunity to attend and present at Bowl Expo 2021 in Louisville, Kentucky. The…
With consumers becoming more discerning than ever, the best FEC's always find ways to surprise and delight. After our recent labor blog where we talked about the importance of transparency with guests, we thought it…
Use these steps to help you manage tense situations with angry guests in a way that you can be proud of. A year into the pandemic, we're seeing a lot of positive movement towards getting…
Give your waiver and check-in processes a boost with the new Advantage waiver system. As you’re setting the stage for a successful 2021, you’re no doubt reviewing all of your processes. Two that can make…
Follow this formula for the best ROI3 (Return on Investment In Information) Guest experience feedback is one of the best tools your team has to help create a winning culture for guests and staff. We…
In addition to planning your capacity management approach as you prepare to reopen, it will also be important to rethink how you invite guests to interact with your staff and other guests once onsite. Like…
Guest experience may be changing, but one fact remains - use data to inform your strategy. As you continue to adapt to the challenges each new day brings, it also makes sense to take a…
Schedule your free upgrade to the new Advantage Web before May 31 and CenterEdge will also provide custom theming at no cost. Your FEC’s or amusement park’s online store is one of the most powerful…