Resource Center

Topic: Guest Experience

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6 Things to Consider Before Adding a Small Footprint Attraction

The right small attraction strategy can make a big difference in your guest experience - and your bottom line. Maximizing…

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How to Save Labor with New CenterEdge Self-Service Kiosk Features

Save time, labor dollars, and give guests more control with the new self-service kiosk features.  Rising labor wages and shortages mean it might be time for your facility to offer guests a self-service experience to…

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5 No Cost Ways to Boost Guest Experience

Adopt the WISER approach for a new way to communicate your brand message in and out of your facility. I had the opportunity to attend and present at Bowl Expo 2021 in Louisville, Kentucky. The…

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5 Ways to Impress Your FEC Guests

With consumers becoming more discerning than ever, the best FEC's always find ways to surprise and delight.  After our recent labor blog where we talked about the importance of transparency with guests, we thought it…

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How to Handle Upset Guests Without Losing Your Cool

Use these steps to help you manage tense situations with angry guests in a way that you can be proud of.  A year into the pandemic, we're seeing a lot of positive movement towards getting…

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6 Tips for a Better FEC Liability Waiver Experience

Give your waiver and check-in processes a boost with the new Advantage waiver system. As you’re setting the stage for a successful 2021, you’re no doubt reviewing all of your processes. Two that can make…

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Five Tips to Maximize ROI From Guest Feedback

Follow this formula for the best ROI3 (Return on Investment In Information)  Guest experience feedback is one of the best tools your team has to help create a winning culture for guests and staff. We…

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Rethinking Your Facility Management Approach: Guest Interaction Management

In addition to planning your capacity management approach as you prepare to reopen, it will also be important to rethink how you invite guests to interact with your staff and other guests once onsite. Like…

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3 Guest Satisfaction Report Insights You Need to Know About

Guest experience may be changing, but one fact remains - use data to inform your strategy.  As you continue to adapt to the challenges each new day brings, it also makes sense to take a…

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3 Things You Can Do Today So Your FEC’s Online Sales Come Back Strong

Schedule your free upgrade to the new Advantage Web before May 31 and CenterEdge will also provide custom theming at no cost. Your FEC’s or amusement park’s online store is one of the most powerful…

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