Marcus Mayer grew up in the theme park world. As a teenager, Marcus worked at Opryland, making his way through the management ranks and finally culminating in a move to San Antonio to assist in the opening of Fiesta, Texas as the Attractions Supervisor and overseeing all theme park rides. There, Marcus began to see just how important software was in the entertainment industry and following his tenure, he was hired as the VP of Technical Services for an industry software provider.
Not seeing a software solution on the market that truly met the growing needs of the evolving family entertainment center industry, Marcus assembled the team that went on to create CenterEdge Software in 2004. Marcus is passionate about incorporating technology to improve the overall customer experience, achieve operational efficiency and drive business growth for CenterEdge’s clients.
Grey Burnett has been able to use his financial experience, exceptional customer service, leadership and organizational skills to enhance operations at CenterEdge for the past several years. Even before CenterEdge was created, Grey worked with Palace Pointe, CenterEdge’s sister company and family entertainment center, in the early 2000’s. His keen eye for use of capital and other resources didn’t go unnoticed, and in 2011, he left public accounting and returned to CenterEdge.
Today, Grey is responsible for the financial and human resources teams of both CenterEdge and Palace Pointe.
Chris Johnson has both operational and software development project expertise, making him adept at navigating both client relationships and project management timelines. For ten years prior joining CenterEdge, Chris held various cross-departmental roles in other software sectors.
Chris is responsible for the daily operation of CenterEdge’s operations department serving our clients in every phase of their partnership, including onboarding training, installation and technical support. He works hands-on with CenterEdge leadership, team members and clients to ensure the day to day business activities are well planned and operating smoothly, and that the quality of work and services performed to reflect the company standards, and continue to grow with our clients’ needs.
Steve Rochefort has nearly 25 years’ worth of technology experience, including serving as CIO for a community college and managing the infrastructure for a large municipality. With almost ten years at CenterEdge Software, he has been instrumental in developing the CenterEdge Advantage suite of onsite and eCommerce software.
Steve’s experience combined with an MBA in project management enables him to manage the design and development of CenterEdge’s on-premise and cloud products and pioneer the software solution’s adherence to the highest security and compliance standards for merchant services.
He now leads CenterEdge’s software development, quality assurance, security and compliance infrastructure, and internal IT operations.
John Shaw has focused on continuously improving Agile practices and data analysis for nearly a decade in various software sectors. In 2016, he joined CenterEdge and was responsible for leading CenterEdge’s Agile transformation, and championing improvements in how we use data across the organization. He has an undergraduate degree in Biology from UNC-Charlotte, and a Master’s in Environmental Management from Duke University, as well as being a Certified Scrum Master.
Today John is responsible for managing the company’s product teams to know our customers’ needs, deliver solutions that meet them, and to build upon the core strengths of our platform.
Sherry Howell has over 10 years of experience training teachers, trainers and front-line teams in the U.S. and internationally. Sherry has extensive experience in employee recognition, teaching and training. In 2016, she found her home at CenterEdge and is focused on people-first management and developing company culture to build and grow high-performing work teams.
Sherry also pens the CenterEdge blogs, packed with useful bits of information every week. Sherry says, “My main core value in life is to “be the change”, and that’s what I love about the amusement industry. We have a real opportunity to help change the way families, teams and coworkers interact with each other and make lifetime memories. I’m proud of that, and CenterEdge’s place in it.”
Rosie Salas has been in the entertainment industry for over 15 years and has been instrumental in the development, training and growth in family entertainment, casino and minor league baseball, and consulting services for hundreds of family entertainment centers. Prior to joining CenterEdge, she helped propel the iT’Z Family, Food, and Fun brand to 5 locations and implemented a $1,000,000 birthday party program, and helped the FEC industry training company, TrainerTainment grow 30% year over year. She is responsible for the development and deployment of all CenterEdge client training initiatives and for the education and growth of internal team members in the Operations department.
Audrey Parker has held a varied and extensive career focused on helping companies manage their teams better. Her background includes a history of advancing operational strategies through effective management, education and process improvements. Audrey is responsible for all talent acquisition, personnel, compliance, employee relations, employee engagement, staff development, benefits and equal employment opportunity functions.
Merrik Keller spent the early part of his career in operations and general management of various entertainment venues across the Northeast. This fed his passion for technology systems aimed at the industry and has spent more than 20 years directing the sales and business development efforts of several leading solutions providers.
In 2014, Merrik joined CenterEdge to refine the company’s sales practices and its positioning within the market segments it serves. Today, Merrik works alongside the leadership team to identify, develop, and implement new business strategies to further the growth of CenterEdge.