Resource Center

Topic: Guest Experience

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6 Things to Consider Before Adding a Small Footprint Attraction

The right small attraction strategy can make a big difference in your guest experience - and your bottom line. Maximizing…

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5 Questions to Ask Before You Send Your Next FEC Marketing Email

Tips to help you develop a successful email marketing campaign for your family entertainment center. Crafting the right email marketing message can sometimes feel like the quest to find the elusive unicorn. But an effective…

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Free Training Resource for FEC Team Members

Being the face of the FEC is not always an easy job—like keeping that bright smile shining and making sure you have all the answers all the time. But if you’re not having fun, you’re…

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5 Tips to Get You on the Right Path to Helping Angry FEC Guests

How to masterfully manage difficult amusement park guest interactions while maintaining the relationship – and your cool. Without a doubt, handling angry park customers (or coworkers) is one of the most difficult parts of anyone’s…

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5 Ingredients to Deliver a Strong Guest Experience in Your FEC

Great experience and customer loyalty go hand-in-hand, don’t they? It isn’t easy to consistently capture a customer’s loyalty but the best parks and FECs manage it so flawlessly that they immediately stand out. I recently had…

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How to Maximize the Use of Mobile Stations in Your Water Park or FEC

Upgrade your guest experience and increase revenue and efficiency with these six tips. Mobile point of sale stations are a no-brainer in large facilities with a fluctuating traffic flow, but nearly any size facility can…

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5 Ways to Put the ‘Fun’ Back in Fundraising For Your FEC or Park

Best practices to help you manage your FEC or amusement park's charitable giving better, easier and faster. If you’ve been in the fun business for long, you’ve probably been asked by local fundraising organizations, schools, sports…

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Grow Your Revenue by Getting out of the Box and onto the Mat

The benefits of offering classes at your facility and how to make the leap from the marketing to the technical. I just finished a yoga teacher certification this summer, so imagine my surprise when I…

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