Resource Center

Topic: Guest Management

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Stopping Karen Before She Starts: Guest Management & Training

Tips to help your team build the skills necessary to prevent negative guest interactions This week I had the opportunity…

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Five Tips to Maximize ROI From Guest Feedback

Follow this formula for the best ROI3 (Return on Investment In Information)  Guest experience feedback is one of the best tools your team has to help create a winning culture for guests and staff. We…

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Rethinking Your Facility Management Approach: Guest Interaction Management

In addition to planning your capacity management approach as you prepare to reopen, it will also be important to rethink how you invite guests to interact with your staff and other guests once onsite. Like…

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3 Guest Satisfaction Report Insights You Need to Know About

Guest experience may be changing, but one fact remains - use data to inform your strategy.  As you continue to adapt to the challenges each new day brings, it also makes sense to take a…

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4 Customer Experience Insights Your FEC Should Care About

Guest expectations are getting higher every year, which means maintaining high levels of satisfaction can be an increasingly difficult goal to achieve. In fact, 54% of consumers expressed having higher expectations for service now than…

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Surviving Offseason: 3 Keys to Improving Guest Attendance

Every amusement park, water park, trampoline park or FEC owner wants to increase revenue and control operating costs, but both of these goals can take a hit during the offseason if the right steps aren’t…

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How to Identify and Entice Your FEC’s Best Guests

It’s easier to sell more to your existing customers than it is to get new ones (and it costs less, too). But many FECs and amusement destinations fail to make the most of each customer…

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FEC Competition: 5 Situations That Steal Your Summer Customers (And How to Win Them Back)

There are already plenty of amusement outlets competing for the entertainment dollar, but for many indoor family entertainment centers, the summer presents even more challenges to keeping your guests loyal. Before you decide to change…

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5 Questions to Ask Before You Send Your Next FEC Marketing Email

Tips to help you develop a successful email marketing campaign for your family entertainment center. Crafting the right email marketing message can sometimes feel like the quest to find the elusive unicorn. But an effective…

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How to Overcome Sales Growth Obstacles in Your FEC

Discover what’s holding your frontline sales team back from achieving success. Many people see sales as a job function that only a unique few undertake, but the truth is that every day, humans are trying…

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